We prioritize customer satisfaction and aim to ensure that every cable management solution you receive from cordcube.store meets our high-quality standards.
- Eligibility for Returns: You may request a return for any unused, unopened items within 7 days of the delivery date. The item must be returned in its original, factory-sealed packaging to qualify.
- The Return Process: To initiate a return, please reach out to our customer support team with your order number and documentation of the reason for the return. Once our team reviews and verifies your request, we will provide specific instructions for the return shipment.
- Refund Methodology: After the returned product has been received and successfully inspected, we will process your refund back to your original payment method via our API-based digital service platform. Please allow 5 to 7 business days for the financial institutions to complete the transaction.
- Damaged or Incorrect Items: If you receive a product that is physically damaged or does not match your order, you must notify us within 48 hours of receipt. We will arrange for an immediate replacement or a full refund at no additional cost to you.
- Final Sale and Non-Returnable Items: Items that show signs of wear, usage, or were modified by the customer are not eligible for a refund, as they no longer meet our quality standards.